PRIVACY POLICY
Last updated: 22nd July 2023
This Privacy Policy describes how sundaywillow (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sundaywillow.com.au (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@sundaywillow.com.au
Product care & directions for use
Room Sprays
Product Care and Directions for Use for Room Sprays
Directions for Use:
- Shake Well: Before using the room spray, make sure to shake the bottle well. This ensures that all the ingredients are properly mixed for optimal performance.
- Test First: If you’re using the room spray for the first time, it’s a good idea to test it in a small, inconspicuous area. This helps ensure that the spray doesn’t cause any adverse reactions with your furniture or fabrics.
- Spray Away: Hold the bottle upright and point it away from your face. Press the nozzle and spray lightly into the air, aiming towards the center of the room. For best results, spray in a sweeping motion to evenly distribute the scent.
- Avoid Direct Contact: Do not spray directly onto surfaces, fabrics, or pets. Room sprays are designed to freshen the air, not to be used as a cleaner or deodorizer for surfaces.
- Ventilation: For a more pleasant and lingering scent, ensure the room is well-ventilated. This allows the fragrance to disperse more evenly and prevents it from becoming too concentrated.
Product Care:
- Store Properly: Keep your room spray in a cool, dry place away from direct sunlight and heat sources. This helps maintain the integrity of the fragrance and prevents the bottle from becoming damaged.
- Keep Away from Children and Pets: Store the spray out of reach of children and pets to avoid accidental ingestion or contact, which can be harmful.
- Clean the Nozzle: Occasionally, the spray nozzle can become clogged. If this happens, remove the nozzle and rinse it under warm water, then dry it thoroughly before reattaching it to the bottle.
By following these care and usage instructions, you can enjoy a fresh and pleasant-smelling environment in your home with ease.
Reed Diffusers
Product Care and Directions for Use for Reed Diffusers
Directions for Use
Unpack the Diffuser:
- Gently remove the cap or seal from the bottle of fragrance oil.
- Place your decorative cap on the bottle after removing the seal.
Insert the Reeds:
- Insert the reed sticks into the bottle. Ensure that they are evenly spaced to allow for optimal fragrance diffusion.
- For best results, use all the reeds provided with the diffuser.
Initial Absorption:
- Allow the reeds to absorb the fragrance oil for about 1-2 hours.
- After this initial absorption, flip the reeds so that the saturated ends are exposed to the air. This helps to kickstart the diffusion process.
Placement:
- Place your reed diffuser in a high-traffic area, such as a hallway or living room, where air circulation will help distribute the fragrance.
- Avoid placing the diffuser near open windows or vents, as excessive airflow can disperse the scent too quickly.
Product Care
Flip the Reeds:
- To maintain a consistent scent, flip the reeds every 1-2 weeks. This refreshes the fragrance and keeps it strong.
Clean Up Spills:
- If any fragrance oil spills, clean it up immediately to prevent damage to surfaces. Use a damp cloth with mild soap and water for best results.
Avoid Direct Sunlight and Heat:
- Keep the diffuser out of direct sunlight and away from heat sources, as this can cause the fragrance oil to evaporate more quickly.
Keep Out of Reach of Children and Pets:
- Place the diffuser in a safe location to prevent accidental ingestion or spillage.
Avoid Contact with Skin and Eyes:
- Fragrance oil can cause irritation. If contact occurs, rinse the affected area with plenty of water.
Do Not Ignite Reeds:
- Reeds are flammable. Do not light them and keep them away from open flames.
By following these care and usage instructions, you can enjoy the continuous, pleasant aroma of your reed diffuser and create a welcoming atmosphere in your home.
Candle jars
Thank you for choosing Sunday Willow candles! To ensure you enjoy a safe and pleasant experience, please follow these simple care and directions for use:
Directions for Use:
Trim the Wick
Before each use, trim the wick to about 6mm to prevent excessive smoking and ensure a clean, even burn.
First Burn:
Allow the candle to burn for at least 2-3 hours the first time you light it. This helps create an even wax pool and prevents tunnelling (where the candle burns down the centre and leaves wax on the sides).
Burn Time:
For best results, do not burn the candle for more than 4 hours at a time. This helps maintain the candle’s integrity and prolongs its life.
Safety Precautions:
Always place the candle on a heat-resistant surface.
Keep the candle away from flammable objects and out of reach of children and pets.
Never leave a burning candle unattended.
Extinguishing the Candle:
Use a snuffer or gently blow out the flame. Avoid using the lid to extinguish the candle as this can cause smoke and soot.
Product Care
Storage:
Store your candles in a cool, dry place away from direct sunlight to prevent discolouration and fading of the wax and fragrance.
Cleaning:
If any wax spills, allow it to harden before gently scraping it off surfaces. For glass containers, use warm, soapy water to clean any residue.
Wick Maintenance:
Regularly check the wick for any debris or build-up. If the wick becomes too long or starts to mushroom, trim it to maintain a clean burn.
Recycling:
Once the candle has burned down to about 12mm of wax, discontinue use. You can clean out the jar using warm soapy water and repurpose it as a container.
Hanging car diffusers
Car diffusers are a fantastic way to keep your vehicle smelling fresh and inviting. To ensure you get the most out of your car diffuser, follow these simple directions and care tips.
Directions of Use:
Attach the Diffuser:
- Securely attach your car diffuser to your rearview mirror our any other sturdy place in your car. Be sure the diffuser isn’t obstructing your view.
Activate the Diffuser:
- Un-screw the bottle from the wooden top and remove the plastic seal/plug inside
- Carefully re-attach the bottle to the wooden top
- Once attached turn upside down for 1-2 seconds, until you notice the wooden top absorbed with liquid
- Do this every time you notice the wooden top dry or simply want an instant refresh
Store Properly
- If you need to store the diffuser for an extended period, ensure the plastic seal/plug is back in place before storing to avoid any leaks
- Store it in a cool, dry place away from direct sunlight.
Safety Tips:
Avoid Direct Sunlight:
- Prolonged exposure to direct sunlight can cause the essential oil to degrade and reduce its effectiveness.
Keep Away from Children and Pets:
- Ensure the diffuser and essential oils are kept out of reach of children and pets to prevent accidental ingestion or spills.
Ventilation:
- Ensure your car has proper ventilation when using the diffuser, especially if you are sensitive to strong scents.
By following these directions and care tips, you can enjoy a pleasant and refreshing atmosphere in your car, making every journey more enjoyable.
Wax melts
Product Care
- Keep your wax melts in a cool, dry place away from direct sunlight
- Handle wax melts with clean, dry hands to avoid transferring oils or dirt onto the wax
- Store wax melts in their original packaging or in an airtight container to preserve their fragrance
- Avoid exposing wax melts to extreme temperatures, both hot and cold, to maintain their integrity and scent
Directions of Use
- Ensure your wax warmer or burner is clean and free from any previous wax residue.
- Place your wax warmer on a stable, heat-resistant surface away from flammable objects.
- Break off a piece of the wax melt or use a whole melt, depending on the size of your warmer and preference.
- Place the wax melt in the dish or bowl of the warmer.
- Allow the wax to melt completely. The fragrance will begin to diffuse into the air as the wax melts.
Safety:
- Do not leave the wax warmer unattended while in use.
- Keep out of reach of children and pets.
- Do not add water or any other substance to the wax melt.
- Ensure proper ventilation in the room where the wax warmer is used.
After Use:
- Turn off or extinguish the heat source and allow the wax to cool and harden completely.
- Remove the cooled wax by gently pressing on it or using a soft cloth to wipe it out. If it doesn’t come out easily, you can place the dish in the freezer for a few minutes to help the wax pop out.
Reuse and Disposal:
- Wax melts can be reused until they no longer emit fragrance. Simply re-melt them as needed.
- Once the scent is gone, dispose of the used wax properly. Do not pour melted wax down the drain.
By following these care and usage directions, you can extend the life of your wax melts and enjoy their delightful scents safely and effectively.